Account & Data Deletion
How to Delete Your Account
In-App Deletion (Immediate)
- Open the SUPAIRNIC app on your device
- Navigate to the Profile tab (bottom navigation bar)
- Tap the Settings icon (gear icon, top right corner)
- Scroll down to the Privacy Controls section
- Tap Delete My Account
- Read the confirmation dialog carefully
- Confirm deletion through security prompts
Processing Time: Your account and core profile data are removed from active production systems immediately upon confirmation. Some related data (e.g. chat messages in event chats) is removed via a scheduled process within up to 30 days – see the table below.
Important Information Before You Delete
- This action cannot be undone – There is no grace period or recovery option
- Your sessions on all devices will be terminated immediately
- Some data will be de-identified (not deleted) to preserve community integrity
What Happens to Your Data
| Data Type | Status | Retention Period |
|---|---|---|
| Profile information (name, email, city) | DELETED | Immediately from active production systems |
| Sports preferences and skill rankings | DELETED | Immediately from active production systems |
| Validations you received from other users | DELETED | Immediately from active production systems |
| Your personal match history | DELETED | Immediately from active production systems |
| All locally stored app data and preferences | DELETED | Immediately |
| Chat messages you sent in event chats | SCHEDULED DELETION | Within 30 days after account deletion |
| Events you created | DE-IDENTIFIED | While necessary for the integrity of community records, subject to periodic review (creator shown as "Anonymous") |
| Validations you provided to other users | DE-IDENTIFIED | While necessary for the integrity of community records, subject to periodic review (validator shown as "Anonymous") |
| Your participation in past events | DE-IDENTIFIED | While necessary for the integrity of community records, subject to periodic review (participant shown as "Anonymous") |
| Venue claim request data (representative verification) | RETAINED TEMPORARILY | Up to 12 months (abuse prevention), then deleted |
| Backups, system logs, security records | RETAINED TEMPORARILY | Backups – up to 90 days; security and system logs – up to 12 months |
Why Some Data is Retained (De-identified)
To maintain the integrity of our sports community and prevent system abuse:
- Events remain visible so other participants can view their historical match records
- Skill validations are preserved (de-identified) to maintain the integrity of the ranking system
- All retained data has your identity replaced with "Anonymous", and personal profile data is erased
- Where de-identification cannot reasonably exclude re-identification, retained records are treated as personal data and stored only with appropriate safeguards and restricted access
- This is a standard practice to prevent users from manipulating the system by deleting and recreating accounts
Backups and Technical Records
Data removed from active systems may temporarily remain in backups, system logs, or security records for a limited period necessary for recovery, security, and abuse prevention. This data is not used for active app functionality and is deleted or overwritten in accordance with internal retention schedules. As indicative maximum periods: backups – up to 90 days; security and system logs – up to 12 months. For the full data retention framework, see our Privacy Policy.
Alternative: Email Request
If you cannot access the app or need assistance with account deletion:
Email us at: privacy@supairnic.com
Please include:
- Subject line: "Account Deletion Request"
- Your registered email address
- Reason for deletion (optional but helpful)
Response Time: We aim to process email deletion requests within 48 hours.
Timelines: Email requests for deletion support are usually handled within 48 hours. GDPR data-subject rights requests are handled without undue delay, typically within 1 month.
Venue Account Deletion (Sports Venues)
If you manage a sports venue profile, upon deleting the venue account:
- Deleted: the representative's personal data (email, login credentials) and the venue claim request data
- Removed from the Platform: photos, opening hours, and contact details uploaded by the venue
- The venue record may remain in the app in an unclaimed state (displayed based on publicly available data) or be deactivated
- Venue claim data may be retained for up to 12 months after rejection, termination, or suspected abuse, to the extent necessary to prevent fraudulent venue claims, protect legal interests, or comply with a legal obligation
- Data may be retained to the extent required by law
For assistance: support@supairnic.com
Additional Resources
- For general privacy information, see our Privacy Policy
- For app usage terms, see our Terms of Service
- For general support inquiries: support@supairnic.com
- Back to the SUPAIRNIC home page
Your Privacy Rights
In addition to account deletion, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Update inaccurate information through app settings
- Right to Data Portability: Request your data in a machine-readable format
- Right to Object: Object to certain types of data processing
- Right to Restriction: Request restriction of the processing of your personal data
- Right to Withdraw Consent: Withdraw your consent where processing is based on consent; withdrawal does not affect the lawfulness of processing carried out before the withdrawal
- Right to lodge a complaint with CPDP: If you believe your personal data is processed unlawfully, you may lodge a complaint with the Bulgarian Commission for Personal Data Protection (https://www.cpdp.bg, kzld@cpdp.bg).
To exercise any of these rights, contact us at privacy@supairnic.com