Account & Data Deletion

App: Supairnic
Last Updated: July 9, 2026

How to Delete Your Account

In-App Deletion (Immediate)

Open the Supairnic app on your device
Navigate to the Profile tab (bottom navigation bar)
Tap the Settings icon (gear icon, top right corner)
Scroll down to the Privacy Controls section
Tap Delete My Account
Read the confirmation dialog carefully
Confirm deletion through security prompts

Processing Time: Your account and core profile data are removed from active production systems immediately upon confirmation. Some related data (e.g. chat messages in event chats) is removed via a scheduled process within up to 30 days — see the table below.

Important Information Before You Delete

This action cannot be undone - There is no grace period or recovery option
Your sessions on all devices will be terminated immediately
Some data will be de-identified (not deleted) to preserve community integrity

What Happens to Your Data

Data Type	Status	Retention Period
Profile information (name, email, city)	DELETED	Immediately from active production systems
Sports preferences and skill rankings	DELETED	Immediately from active production systems
Validations you received from other users	DELETED	Immediately from active production systems
Your personal match history	DELETED	Immediately from active production systems
All locally stored app data and preferences	DELETED	Immediately
Chat messages you sent in event chats	SCHEDULED DELETION	Within 30 days after account deletion
Events you created	DE-IDENTIFIED	While necessary for the integrity of community records, subject to periodic review (creator shown as "Anonymous")
Validations you provided to other users	DE-IDENTIFIED	While necessary for the integrity of community records, subject to periodic review (validator shown as "Anonymous")
Your participation in past events	DE-IDENTIFIED	While necessary for the integrity of community records, subject to periodic review (participant shown as "Anonymous")
Venue claim request data (representative verification)	RETAINED TEMPORARILY	Up to 12 months (abuse prevention), then deleted
Backups, system logs, security records	RETAINED TEMPORARILY	Backups — up to 90 days; security and system logs — up to 12 months

Why Some Data is Retained (De-identified)

To maintain the integrity of our sports community and prevent system abuse:

Events remain visible so other participants can view their historical match records
Skill validations are preserved (de-identified) to maintain the integrity of the ranking system
All retained data has your identity replaced with "Anonymous", and personal profile data is erased
Where de-identification cannot reasonably exclude re-identification, retained records are treated as personal data and stored only with appropriate safeguards and restricted access
This is a standard practice to prevent users from manipulating the system by deleting and recreating accounts

Backups and Technical Records

Data removed from active systems may temporarily remain in backups, system logs, or security records for a limited period necessary for recovery, security, and abuse prevention. This data is not used for active app functionality and is deleted or overwritten in accordance with internal retention schedules. As indicative maximum periods: backups — up to 90 days; security and system logs — up to 12 months. For the full data retention framework, see our Privacy Policy.

Alternative: Email Request

If you cannot access the app or need assistance with account deletion:

Email us at: privacy@supairnic.com

Please include:

Subject line: "Account Deletion Request"
Your registered email address
Reason for deletion (optional but helpful)

Response Time: We aim to process email deletion requests within 48 hours.

Timelines: Email requests for deletion support are usually handled within 48 hours. GDPR data-subject rights requests are handled without undue delay, typically within 1 month.

Venue Account Deletion (Sports Venues)

If you manage a sports venue profile, upon deleting the venue account:

Deleted: the representative's personal data (email, login credentials) and the venue claim request data
Removed from the Platform: photos, opening hours, and contact details uploaded by the venue
The venue record may remain in the app in an unclaimed state (displayed based on publicly available data) or be deactivated
Venue claim data may be retained for up to 12 months after rejection, termination, or suspected abuse, to the extent necessary to prevent fraudulent venue claims, protect legal interests, or comply with a legal obligation
Data may be retained to the extent required by law

For assistance: support@supairnic.com

Additional Resources

For general privacy information, see our Privacy Policy
For app usage terms, see our Terms of Service
For general support inquiries: support@supairnic.com
Back to the Supairnic home page

Your Privacy Rights

In addition to account deletion, you have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Update inaccurate information through app settings
Right to Data Portability: Request your data in a machine-readable format
Right to Object: Object to certain types of data processing
Right to Restriction: Request restriction of the processing of your personal data
Right to Withdraw Consent: Withdraw your consent where processing is based on consent; withdrawal does not affect the lawfulness of processing carried out before the withdrawal
Right to lodge a complaint with CPDP: If you believe your personal data is processed unlawfully, you may lodge a complaint with the Bulgarian Commission for Personal Data Protection (https://www.cpdp.bg, kzld@cpdp.bg).

To exercise any of these rights, contact us at privacy@supairnic.com

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