Български

Effective Date: September 9, 2025

Last Updated: July 20, 2026



Service Provider



1. Agreement to Terms


Welcome to Supairnic ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our mobile application (the "App") and all related services (collectively, the "Service").


By downloading, accessing, or using our App, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.


1.1 Conclusion of the Contract via the App


The contract for the use of Supairnic is concluded when you create an account and confirm your acceptance of these Terms and the Privacy Policy via the corresponding button in the app. Before confirming, you can review the data you have entered and correct any errors. The Terms are available in the app and on the website in a manner that allows their storage and reproduction, and remain accessible to you after conclusion of the contract. Acceptance of the Terms is confirmed electronically upon account creation. The contract may be concluded in Bulgarian and in English.


2. Description of Service


Supairnic is a social sports networking platform that connects users for sporting activities and events. Our Service includes:


Core Features:


Sports Supported (including, but not limited to):


Additional sports may be added over time based on user demand and community feedback.


2.1 Platform Model and Contractual Relations


Supairnic provides a technology platform connecting users and sports venues.

Unless explicitly stated otherwise, the contract for access to or use of a sports venue is concluded between the user and the respective sports venue. Supairnic is not a party to that contract and does not determine venue access terms, availability, or opening hours.

For sports venues that register or claim a venue account, the Venue Partner Terms additionally apply, available at https://supairnic.com/venue-partner-terms. In case of conflict with respect to venue accounts, the Venue Partner Terms prevail.


2.1a Ranking, Visibility, and Trust Index


Results in the App (events, users, venues) may be ordered based on factors such as proximity to your location, sport, availability, skill level, participation in previous events, Trust Index, profile activity, and your settings. There is currently no paid or sponsored positioning; if introduced in the future, it will be clearly labelled. Validations and ratings are used for community reliability; Supairnic may restrict, remove, or de-identify ratings in cases of abuse, violation of the Community Guidelines, or account deletion. Validations are given by users who have interacted with you through the App's community features; we may take measures against manipulated or bad-faith validations. How the Trust Index works is described in the Privacy Policy.


Attendance at events is recorded automatically. Participants in an event may report another participant (including the organizer) as a no-show; a Trust Index penalty is applied automatically only when a majority of the event's other participants submit such a report. Three no-show penalties within 30 days result in an automatic 7-day suspension from joining and creating events. Reports are private — participants never see who reported whom or how many reports exist. You may request human review of any automatically applied penalty via support@supairnic.com. Misuse of no-show reporting (false or coordinated reports) violates the Community Guidelines.


The 2-hour rule: leaving an event, cancelling an event you organize, or removing a participant less than 2 hours before the event start automatically decreases your Trust Index. These penalties affect the Trust Index only and do not result in suspensions. An organizer who cancels after a participant has already left within the same 2-hour window is not penalized. Cancellations caused by venue closure, weather, or other circumstances outside participants' control are handled through the same human-review channel: support@supairnic.com.


2.2 Venues Without a Partner Profile (Public Data)


The App displays information about sports venues sourced from publicly available sources. For venues without a partner profile:


3. Eligibility and Account Registration


3.1 Age Requirements


Minimum Age:


3.2 Account Creation


Registration Requirements:


Registration Methods:


Account Responsibility:


3.3 Account Verification


Identity Verification:


4. User Conduct and Prohibited Uses


4.1 Acceptable Use


You agree to use the Service only for lawful purposes and in accordance with these Terms. You must also comply with our Community Guidelines, which provide detailed standards for acceptable behavior and prohibited conduct. You agree not to use the Service:


Prohibited Activities:


4.2 Sports Events and Safety


Event Participation:


Skill Level Accuracy:


4.3 Community Standards


Respectful Interaction:


5. Content and Intellectual Property


5.1 User-Generated Content


Your Content:


Content Standards:


5.2 Our Intellectual Property


App and Service:


5.3 Feedback and Suggestions


User Feedback:


6. Privacy and Data Protection


6.1 Privacy Policy


Data Collection and Use:


6.2 Location Data


Location Services:


6.3 Communication


In-App Communication:


7. Payment Terms


Current Status:


Refunds:

Supairnic does not currently process payments or collect fees for bookings or events. Requests for refunds of amounts paid directly to a sports venue or a third party should be addressed to the respective payment recipient. This does not limit your statutory consumer rights.


Future Paid Features:

If paid features are introduced in the future, before any payment obligation arises we will clearly state the price including all taxes and fees, any recurrence (e.g. subscription period), termination conditions, and — where applicable — your right of withdrawal; the payment action will be marked with an unambiguous indication that it entails an obligation to pay. Introducing paid features constitutes a material change under Section 12 and requires your express acceptance.


8. Event Management and Liability


8.1 Event Organization


Event Creators:


Event Participants:


Events at sports venues:


8.2 Liability and Risk


Assumption of Risk:


Limitation of Liability:


8.3 Dispute Resolution


User Disputes:


9. Account Suspension and Termination


9.1 Termination by You


Voluntary Termination:


9.2 Termination by Us


Grounds for Termination:


Termination Process:


9.3 Effect of Termination


After Termination:


10. Disclaimers and Warranties


10.1 Service Availability


No Guarantee:


10.2 User-Generated Content


No Endorsement:


10.3 Third-Party Services


External Dependencies:


10.4 App Stores and Compatibility



11. Indemnification


11.1 User Indemnification


Your Responsibility:


11.2 Scope of Indemnification


Covered Claims:


12. Changes to Terms


12.1 Modification Rights


Our Right to Change:


12.2 Notice of Changes


Communication Methods:


12.3 User Options


If You Disagree:


13. Governing Law and Jurisdiction


13.1 Applicable Law


Governing Jurisdiction:


13.2 Dispute Resolution


Resolution Process:


13.3 Consumer Complaints and ADR


In the event of a consumer dispute, please contact us first at support@supairnic.com.

If the dispute is not resolved, you may refer it to the Bulgarian Consumer Protection Commission (CPC) and the competent alternative dispute resolution bodies.


13.4 Individual Claims



14. Contact Information


14.1 Support and Questions


How to Contact Us:


For legal and contractual matters, you may contact support@supairnic.com; for privacy-related matters, contact privacy@supairnic.com.


14.2 Business Information


Company Details:


14.3 Response Times


Support Expectations:


15. Miscellaneous


15.1 Entire Agreement


Complete Terms:


15.2 Severability


Invalid Provisions:


15.3 Assignment


Transfer of Rights:


15.4 Force Majeure


Unforeseeable Events:



Last Updated: July 9, 2026

Version: 2.3


By using the Supairnic app, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last Updated: July 20, 2026