SUPAIRNIC is a community of sports enthusiasts connecting to play, compete, and improve together. These Community Guidelines help ensure a safe, respectful, and enjoyable experience for everyone.
2. Our Core Values
Respect: Treat all users with courtesy and consideration
Fair Play: Compete honestly and validate skills accurately
Safety: Prioritize the safety and well-being of all participants
Inclusivity: Welcome players of all skill levels and backgrounds
Integrity: Be honest in your interactions and representations
3. Expected Behavior
3.1 Be Respectful and Courteous
Communicate politely with other users
Honor commitments to events you've joined
Provide accurate skill level information
Respect others' time and availability
Give constructive feedback when validating rankings
3.2 Maintain Appropriate Content
Keep profile information accurate and appropriate
Use respectful language in all communications
Share only content that is appropriate for a sports community and is not sexual, violent, discriminatory, illegal, or unsuitable for a public setting
Respect privacy and personal boundaries
3.3 Play Fair
Honestly represent your skill level
Validate other players' skills accurately
Show up to events you've committed to, or leave more than 2 hours before the start so others can plan – no-shows lower your Trust Score, and if it drops below the "Acceptable" threshold you won't be able to organize new events until it recovers
Follow the rules of the sport you're playing
4. Prohibited Behavior
The following behaviors are strictly prohibited and may result in account suspension or termination:
4.1 Harassment and Bullying
Threatening, intimidating, or harassing other users
Discriminatory behavior based on race, gender, religion, sexual orientation, or any other protected characteristic
Persistent unwanted contact after being asked to stop
Cyberbullying or targeted harassment
4.2 Spam and Scams
Posting spam or repetitive messages
Promoting unauthorized commercial activities
Phishing attempts or fraudulent schemes
Impersonating other users or organizations
Creating fake accounts or profiles
4.3 Inappropriate Content
Sharing sexually explicit or pornographic content
Posting violent, graphic, or disturbing content
Distributing illegal or harmful material
Sharing content that violates others' privacy
Using offensive, threatening, degrading, or discriminatory language
4.4 Other Violations
Manipulating skill rankings or match results
Misusing no-show reporting – submitting false no-show reports or coordinating reports against a user who attended
Creating multiple accounts to circumvent restrictions
Using the platform for illegal activities
Attempting to hack, exploit, or damage the service
Violating others' intellectual property rights
5. Reporting and Blocking Features
5.1 Reporting Users
If you encounter behavior that violates these guidelines, you can report users through the app:
How to Report:
1. Navigate to the user's profile
2. Tap the three-dot menu in the top right
3. Select "Report User"
4. Choose the appropriate category:
- Inappropriate Content
- Spam or Scam
- Harassment or Bullying
- Other
What Happens After Reporting:
Reports are reviewed by our moderation team
We investigate all reports promptly
Appropriate action is taken based on severity
Reporter identity remains confidential
You'll be notified of significant actions taken
Reporting Illegal or Unlawful Content:
If you believe that content or conduct on SUPAIRNIC is illegal or violates these Guidelines, you can submit a report through the app or at support@supairnic.com. To help us review your report, please include: identification of the content or profile, the reason for the report, any supporting evidence or context, your contact details, and a statement that the information is submitted in good faith. We may remove, restrict, or preserve content, and may restrict an account, where necessary for safety, legal compliance, or protecting the rights of third parties. The affected user will be notified of the measure and the main reasons for it, unless this would jeopardize an investigation, endanger the safety of others, or be prohibited by law.
5.2 Blocking Users
You can block users to prevent interaction:
How to Block:
1. Navigate to the user's profile
2. Tap the three-dot menu in the top right
3. Select "Block User"
What Blocking Does:
Prevents the blocked user from seeing your events
Removes you from their participant lists
Prevents them from inviting you to events
Stops all direct communication
You won't see their events or activities
Managing Blocked Users:
View your blocked list in Profile → Settings → Blocked Users
Unblock users at any time if you change your mind
Blocking is private – users are not notified
6. Consequences of Violations
6.1 Warning System
First-time minor violations may result in:
Official warning sent to your account
Temporary restriction of certain features
Required acknowledgment of guidelines
6.2 Temporary Suspension
Repeated or moderate violations may result in:
Temporary account suspension (7-30 days)
Loss of access to all app features
Review of all recent activity
Required guidelines review before reinstatement
6.3 Permanent Ban
Severe or repeated violations may result in:
Permanent account termination
Removal of account access and removal or restriction of your content; data is deleted, anonymized, or retained in limited form in accordance with the Privacy Policy and the Data Deletion Policy
Ban from creating new accounts
Legal action in cases of illegal activity
6.4 Zero Tolerance Violations
The following result in immediate permanent ban:
Threats of violence or harm
Sexual harassment or predatory behavior
Sharing illegal content
Doxxing or sharing private information without consent
Coordinated harassment campaigns
7. Appeals Process
If you believe action was taken in error:
1. Submit an Appeal: Contact our support team through the app
2. Provide Details: Explain why you believe the decision was incorrect
3. Review Process: Appeals are reviewed within 7 business days
4. Final Decision: You'll receive notification of the outcome
5. Finality of the Internal Procedure: The decision on an internal appeal is final within SUPAIRNIC's internal procedure; this does not limit your rights to use applicable legal, administrative, judicial, or consumer protection mechanisms
8. Age Requirements
Users must be at least 18 years old
Age verification is required during account registration
Users under 18 are automatically blocked from creating accounts
Misrepresenting your age is prohibited and may result in permanent account termination
9. Safety Tips
9.1 Meeting Other Users
Meet in public, well-lit locations
Tell someone where you're going
Bring a friend when possible
Trust your instincts
Don't share personal information prematurely
9.2 Online Safety
Use the in-app messaging system initially
Don't share financial information
Be cautious of users asking for money
Report suspicious behavior immediately
Protect your account credentials
10. Data Privacy and Security
Reports and blocks are stored securely
Your blocked user list is private
Report details are only visible to moderation team
We make reasonable efforts to keep the reporter's identity confidential and do not disclose it to the reported user, except where required by law, by a competent authority, or as necessary to protect legal claims
See our Privacy Policy for complete data handling practices
11. Platform Responsibility
11.1 What We Do
Monitor for violations of these guidelines
Review reports promptly and fairly
Take appropriate action against violators
Continuously improve safety features
Provide resources for safe usage
11.2 What We Don't Do
Monitor all communications in real-time
Guarantee prevention of all violations
Mediate personal disputes between users
Provide refunds for events or activities
Intervene in off-platform interactions
12. Local Laws and Regulations
You must comply with all applicable local laws
Sports activities must follow venue regulations
Respect local community standards
We cooperate with law enforcement when required
Users are responsible for legal compliance in their jurisdiction
13. Modifications to Guidelines
We may update these Community Guidelines:
Non-material editorial or technical changes may take effect upon posting
Material changes that affect your rights, obligations, access to the service, moderation, termination, or the processing of personal data will be communicated in advance via the app and/or by email
Where the law or the nature of the change requires it, we will ask for your explicit acceptance
If you do not agree with the changes, you can stop using the Service and delete your account before they take effect
Review guidelines periodically for updates
14. Contact Us
Questions or Concerns:
In-app support: Profile → Settings → Help & Support
For consumer disputes, where applicable, you may also use CPC/ADR channels after contacting support@supairnic.com.
These guidelines do not limit consumer rights guaranteed by mandatory applicable law.
15. Acknowledgment
By using SUPAIRNIC, you acknowledge that you have read, understood, and agree to abide by these Community Guidelines. In serious or urgent cases, we may take restrictive measures without prior notice where necessary for safety, abuse prevention, legal compliance, or protecting other users. Where possible and permitted, we will notify you of the measure and of the available appeals process.
Thank you for being part of the SUPAIRNIC community. Together, we create a safe, fun, and respectful environment for all sports enthusiasts!
These guidelines complement our Terms of Service and Privacy Policy. In case of conflict, the Terms of Service take precedence, except on matters concerning the processing of personal data, where the Privacy Policy and the Data Deletion Policy prevail.
